Frequently Asked Questions

Everything you need to know about our outdoor-inspired gear and services.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Orders are processed within 48 hours of placement, excluding weekends and holidays.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain sale items may be marked as final sale and ineligible for return.

How do I care for my Sendero hats and apparel?

To preserve the quality of our headwear, we recommend spot cleaning with a damp cloth. For apparel, machine wash cold with like colors and tumble dry low to prevent shrinkage and maintain graphic integrity.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, Google Pay, and Shop Pay Installments.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's journey.